FEATURES OF THE ORGANIZATION OF HOTEL SERVICES FOR PERSONS WITH SPECIAL NEEDS

Abstract

In today's world, tourism and hospitality are increasingly focused on the needs of different categories of people, in particular persons with disabilities. The growing demand for accessibility and inclusiveness in the field of hotel services requires hotel enterprises to create special conditions that provide comfort and safety for people with special needs. This includes not only physical accessibility, but also taking into account the psychological, social and cultural aspects of service. The development of inclusive tourism is becoming an important stage in the formation of the modern hotel industry, where attention to the needs of people with disabilities should become the standard, not the exception. Taking into account the specific requirements of such guests not only increases the level of their comfort, but also contributes to the formation of a positive image of a hotel institution focused on social responsibility. Taking into account the specific requirements of such guests not only increases the level of their comfort, but also contributes to the formation of a positive image of a hotel institution focused on social responsibility. Successful implementation of this goal involves an integrated approach, including the correct selection of personnel, specialized training of employees and the provision of the necessary equipment. Ensuring the availability of hotel services for people with special needs is not only an important component of business social responsibility, but also an opportunity to create competitive advantages in the tourism market. Taking into account the needs of people with disabilities requires a systematic approach that covers all aspects of the work of hotels: from the design and reconstruction of buildings to the adaptation of services and communications. This includes the creation of barrier-free space, specially equipped rooms, the availability of auxiliary vehicles, as well as a sensitive approach to interaction with such guests. The article will consider how these factors can improve the quality of service and provide comfort for persons with disabilities, while maintaining high standards of hotel service.