PRINCIPLES OF BUSINESS PROCESS MANAGEMENT SYSTEM DEVELOPMENT BASED ON A REFLECTIVE APPROACH

Abstract

Any enterprise operating on the Ukrainian market, regardless of its specialization, size, organizational form, and form of ownership, is a collection of various business processes. Any enterprise operating on the Ukrainian market, regardless of its specialization, size, organizational form, and form of ownership, is a collection of various business processes. Adherence to the principles of development of the business process management system based on a reflexive approach is necessary to ensure the economic and managerial efficiency of business. Together, these principles perform a number of functions – setting business goals and planning ways to achieve them; adaptation to changes in the internal and external environments of the enterprise; coordination of interests of all groups of interested persons; systematicity in management; use of the latest technologies and management methods; satisfaction of customer needs; ensuring permanence in improving staff qualifications and their ability to use best management practices, risk assessment and forecasting, etc. Based on empirical data, it has been proven that a reflective approach includes a systematic analysis and assessment of business processes with the aim of their improvement and optimization. This approach ensures constant self-monitoring and self-assessment of the hosting enterprise, identification of weak points and their improvement. Each of the isolated principles of business process management system development based on a reflexive approach has its own specific features, but they have a common goal – to ensure business stability and reliability through a systematic approach to business process management. It is substantiated that the application of the selected principles in the context of the application of a reflexive approach in the business process management system enables the enterprise to adapt to changes in the external environment and change its business processes in accordance with new market requirements, which guarantees the provision of high quality of the offered services and products to the enterprise. satisfying the needs of customers and ensuring its competitiveness.