THEORETICAL AND APPLIED ASPECTS OF CRISIS MANAGEMENT IN THE HOSPITALITY INDUSTRY: A COMPARATIVE AND ANALYTICAL APPROACH
Abstract
At the current stage of business development, enterprises face a large number of crisis turning points that change the structural, well-established work and pose a threat to the further functioning of the enterprise. That is why, in order to prevent crises and prevent the negative impact of crises, it is necessary to develop a crisis management system aimed at coordinated and controlled work of all departments and areas of an enterprise. The article actualizes the theoretical and applied aspects of crisis management in the hospitality sector under the prism of a comparative and analytical approach. The definition of the concept of "crisis" is systematized, a crisis typology is formed. The key approaches are analyzed according to the following structural and logical chain: "crisis – types of crises – crisis typology – crisis management – goals and objectives of crisis management – functions of crisis management – crisis management program". The author outlines the types of crises which are inherent in the hospitality sector, and proposes a definition of crisis management of hospitality enterprises, which in turn includes a number of pre-planned steps, models, measures, tools, mechanisms aimed at preventing crises, preventing the consequences of crises and adapting enterprises in crisis conditions, as well as those elements which are aimed at overcoming crises and transition to stable operation with the least losses. The study outlines three approaches to crisis management and the specifics of their implementation in the work of hospitality industry enterprises. A step-by-step algorithm for crisis management of hospitality enterprises is modeled, which includes five main steps that will help to establish enterprise management in the event of a crisis, optimize processes and overcome the crisis as profitably as possible. Structuring and transforming these steps into a single system will allow to design a conceptual preventive model of crisis management in the hospitality sector, which will ensure the functioning of a coordinated mechanism of crisis management by enterprises to minimize risks and business losses.
References
Велика Українська Енциклопедія. URL: http://surl.li/enuzw (дата звернення: 9.12.2022).
Гасанов С. С., Штангрет А. М., Котляревський Я. В. та ін. Антикризове корпоративне управління: теоретичні та прикладні аспекти. Київ : ДННУ “Акад. фін. управління”, 2012. 301 с. ISBN 978-966-2380-40-8.
Гончар Л. О., Павлюк Д. М. Формування антикризової моделі розвитку вітчизняного ресторанного бізнесу. Бізнес-навігатор. 2021. Вип. 2 (63). С. 57–66. DOI: https://doi.org/10.32847/business-navigator.63-10 (дата звернення: 9.12.2022).
Кембриджський словник. URL: https://dictionary.cambridge.org (дата звернення: 9.12.2022).
Кривов’язюк І. В. Антикризове управління підприємством. Київ : Видавничий дім «Кондор», 2020. 396 с.
Лігоненко Л. О., Тарасюк М. В., Хіленко О. О. Антикризове управління підприємством. Київ : Київ. нац. торг.-екон. ун-т, 2005. 377 с.
Ляшенко Н. В. Причини виникнення, функції та вплив кризових явищ на управління підприємством. Ефективна економіка. 2012. № 2. URL: http://www.economy.nayka.com.ua/?op=1&z=958 (дата звернення: 12.12.2022).
Рубан В. М. Антикризові інструменти та основні функції антикризового менеджменту. Галицький економічний вісник. Тернопіль : ТНТУ, 2015. Том 48. № 1. С. 109–114.
Ситник Л. С. Організаційно-економічний механізм антикризового управління підприємством. Донецьк : ІЕП НАН України, 2000. 503 с.
Черваньова Д. М., Жилінської О. І. (Ред.) Міждисциплінарний словник з менеджменту. Київ : Нічлава, 2011. 624 с.
Чернявський А. Д. Антикризове управління підприємством : навч. посіб. Київ : МАУП, 2006. 256 с.
Condit B. 7 critical steps to crisis management. 2014. Inc. URL: https://www.inc.com/bruce-condit/7-critical-steps-to-crisis-management.html (date of appeal: 12.12.2022).
Coombs, W.T. Impact of Past Crises on Current Crisis communication. Journal of Business Communication, 41, no. 3 (2004). Рр. 265–289.
Crisis Management – Meaning, Need and its Features. Managenent Study Guide. URL: https://www.managementstudyguide.com/crisis-management.htm (date of appeal: 12.12.2022).
Glaesser, D. Crisis management in the Tourism industry. Routledge. 2006. 352 р. 10.
Mitroff, I. I. Managing Crises Before They Happen – What Every Executive and Manager Needs to Know About Crisis management. AMACOM, 1st edition. 2000. 192 р. 9.
The Oxford English Dictionary Second Edition on CD-ROM Version 4.0 Windows/Mac Individual User Version. Oxford University Press. Archived from the original on 29 June 2009. Retrieved 26 December 2013.
Velyka Ukrainska Entsyklopediia.URL: http://surl.li/enuzw (date of appeal: 9.12.2022). (in Ukrainian)
Hasanov S. S., Shtanhret A. M., Kotliarevskyi Ya. V. et al. (2012) Antykryzove korporatyvne upravlinnia: teoretychni ta prykladni aspekty [Anti-crisis corporate governance: theoretical and applied aspects]. Kyiv : DNNU “Akad. fin. upravlinnia”. 301 p. (in Ukrainian)
Honchar L. O., Pavliuk D. M. (2021) Formuvannia antykryzovoi modeli rozvytku vitchyznianoho restorannoho biznesu [Formation of an anti-crisis model for the development of the domestic restaurant business]. Biznes-navihator [Business navigator]. Issue 2 (63). 146 p. DOI: https://doi.org/10.32847/business-navigator.63-10 (date of appeal: 9.12.2022). (in Ukrainian)
Kembrydzhskyi slovnyk. URL: https://dictionary.cambridge.org (date of appeal: 9.12.2022). (in Ukrainian)
Kryvoviaziuk I. V. (2020) Antykryzove upravlinnia pidpryiemstvom [Anti-crisis management of the enterprise]. Kyiv : Vydavnychyi dim «Kondor». 396 p. (in Ukrainian)
Lihonenko L. O., Tarasiuk M. V., Khilenko O. O. (2005). Antykryzove upravlinnia pidpryiemstvom [Anti-crisis management of the enterprise]. Kyiv : Kyiv National University of Trade and Economics. 377 p. (in Ukrainian)
Liashenko N. V. (2012) Prychyny vynyknennia, funktsii ta vplyv kryzovykh yavyshch na upravlinnia pidpryiemstvom [Causes, functions and impact of crisis phenomena on enterprise management]. Efektyvna ekonomika [Effective economy]. URL: http://www.economy.nayka.com.ua/?op=1&z=958 (date of appeal: 12.12.2022). (in Ukr.)
Ruban V. M. (2015) Antykryzovi instrumenty ta osnovni funktsii antykryzovoho menedzhmentu [Crisis management tools and key functions of crisis management]. Halytskyi ekonomichnyi visnyk. Ternopil : TNTU. № 48. № 1. p. 109-114. (in Ukrainian)
Sytnyk L. S. (2000) Orhanizatsiino-ekonomichnyi mekhanizm antykryzovoho upravlinnia pidpryiemstvom [Organizational and economic mechanism of enterprise crisis management]. Donetsk : IEP NAN Ukrainy. 503 p. (in Ukrainian)
Chervanova D. M., Zhylinskoi O. I. (Eds.) (2011) Mizhdystsyplinarnyi slovnyk z menedzhmentu. [Interdisciplinary Dictionary of Management]. Kyiv : Nichlava. 624 p. (in Ukrainian)
Cherniavskyi A. D. (2006) Antykryzove upravlinnia pidpryiemstvom [Anti-crisis management of the enterprise]. Kyiv : MAUP. 256 p. (in Ukrainian)
Condit B. (2014) 7 critical steps to crisis management. Inc. URL: https://www.inc.com/bruce-condit/7-critical-steps-to-crisis-management.html (date of appeal: 12.12.2022).
Coombs, W.T. (2004) Impact of Past Crises on Current Crisis communication. Journal of Business Communication, 41, no. 3 Рр. 265–289.
Crisis Management – Meaning, Need and its Features. Managenent Study Guide. URL: https://www.managementstudyguide.com/crisis-management.htm (date of appeal: 12.12.2022).
Glaesser, D. (2006) Crisis management in the Tourism industry. Routledge. 352 р. 10.
Mitroff, I. I. (2000) Managing Crises Before They Happen – What Every Executive and Manager Needs to Know About Crisis management. AMACOM, 1st edition. 192 р. 9.
The Oxford English Dictionary Second Edition on CD-ROM Version 4.0 Windows/Mac Individual User Version. Oxford University Press. Archived from the original on 29 June 2009. Retrieved 26 December 2013.
