MODERN ASPECTS OF QUALITY MANAGEMENT OF PRODUCTS AND SERVICES OF HOTEL AND RESTAURANT ENTERPRISES
Abstract
The article is devoted to the principles of successful functioning and development of hotel and restaurant enterprises under the conditions of successful quality management of products and services of hotel and restaurant enterprises. It is analyzed that the quality of products and services of hotel and restaurant enterprises is the main criterion for business success. It is argued that quality management of products and services of hotel and restaurant enterprises is one of the main tools of management and marketing and requires thorough research. The current state of quality of products and services of hotel and restaurant enterprises is highlighted. The characteristic of features of modern systems of management of quality of production and services of the enterprises of hotel and restaurant economy is resulted. The urgency of creating and developing current areas of quality management of products and services of hotel and restaurant industry at the national level is considered and the need for their application in practice as a multi-element system that has a positive impact on the functioning of hotel and restaurant industry. A special role belongs to the organization of quality management in the hotel and restaurant industry, the creation and implementation of quality management systems, aspects of economic quality management in enterprises, modern tools and technologies for quality assurance in the hotel and restaurant industry. Quality management is the most important element in ensuring the competitiveness of products and services of hotels and restaurants. Production and provision of high quality services helps to reduce production costs and their provision, saving social work, better use of raw materials, greater production efficiency. Ensuring and improving the quality of hotel and restaurant products and services is a complex issue that includes technical, economic, social, political and legal aspects. Particular attention is paid to quality management systems of products and services of hotels and restaurants based on current trends and international management concepts that can significantly regulate quality based on laws and regulations in the field of consumer protection.
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