DISPATCH PERSONNEL COMPETENCIES IN THE CONTEXT OF THE DIGITALISATION OF U.S. INTERNATIONAL LOGISTICS: SYSTEMATISATION AND HR RISKS
Abstract
The digitalisation of the U.S. logistics market is transforming not only transportation technologies but also the job functions of dispatch personnel. The mandatory use of Electronic Logging Devices (ELDs), digital load boards, and Transportation Management Systems (TMS) has turned digital literacy into a basic requirement for effective work in the logistics sector. The article examines the transformation of dispatch personnel job functions and proposes a systematisation of five competency groups – digital, communication, cognitive, adaptive, and organizational – based on the distributed workforce model implemented by TAD. The results indicate that dispatchers increasingly perform the role of coordinators of digital logistics processes, while insufficient competency development may generate regulatory, operational, and HR-related risks.
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