EVALUATING THE EFFECTIVENESS OF BUSINESS PROCESS MANAGEMENT SYSTEMS BASED ON A REFLECTIVE APPROACH: A THEORETICAL AND METHODOLOGICAL PERSPECTIVE
Abstract
The article investigates the application of a reflexive approach to enhance business process management effectiveness amidst contemporary challenges. The primary objective is to develop a methodology for assessing the effectiveness of business process management systems by integrating a reflexive approach, which aims to improve enterprise adaptability and resilience in crisis conditions. The research methodology encompasses a comprehensive review of scientific literature, comparison of existing methodologies, and empirical research involving surveys, interviews, and document analysis. The study reveals that the reflexive approach significantly enhances decision-making quality, accelerates business process adaptation, fosters the integration of new practices, and improves team collaboration. A detailed methodology for evaluating the effectiveness of business process management systems based on the reflexive approach has been established. This includes proposed criteria and indicators that facilitate a thorough analysis of managerial changes. The practical implications of this study are considerable, providing actionable recommendations for incorporating the reflexive approach into business processes. These recommendations are designed to aid enterprises in adapting to crisis conditions and enhancing their resilience and competitiveness. Additionally, the article suggests avenues for further research, particularly focusing on refining the integration of the reflexive approach with digital tools. This aspect is increasingly relevant given the current economic and social upheavals, where digital transformation is critical for maintaining competitive advantage. Overall, the developed criteria and indicators offer a robust framework for evaluating the effectiveness of business process management systems, providing valuable insights into the impact of reflexive practices on organizational performance. The study emphasizes the need for a comprehensive approach to managing business processes, taking into account both traditional and innovative methods to achieve optimal results in today’s volatile environment.
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