A CONTEMPORARY TOOL OF COGNITIVE MANAGEMENT IN INDUSTRIAL ENTERPRISES FOR RESOLVING CONFLICT SITUATIONS
Abstract
Within the scope of the research topic, various understandings of the concept of «cognitive management» by scholars have been analysed. Thus, we will assume that such management means guided cognition, closely linked to prolonged processes, vector-directed towards self-improvement of the individual and improving the climate within a team. The works of Ukrainian scholars have been studied regarding the interpretation of cognitive management as an organised environment integrated into the activities of an industrial enterprise, with constructive resolution of conflict situations through regular training, coaching and situational learning. A three-level concept of cognitive management has been introduced: the first level focuses on personal, technologically oriented growth of critical and progressive creative individual thinking, increasing attention concentration, developing the ability to generalise information, and enhancing personal potential through personal development strategies, visualisation and training techniques; the second level focuses on communication, aimed at creating a conflict-free climate within the team, productive collaboration and coaching; the third level is organisational, aimed at adaptation and interaction within the team, developing emotional resilience and flexibility, and fostering heuristics and intuition.
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