IMPROVING ENTERPRISE HUMAN RESOURCE MANAGEMENT BUSINESS PROCESSES: A PROCESS APPROACH AND KPI SYSTEM

Abstract

The article focuses on improving scientific and methodological approaches to organizing enterprise human resource management based on process management principles, as well as developing practical recommendations for implementing a Key Performance Indicators (KPI) system within the business processes of workforce planning and personnel development to enhance enterprise efficiency and competitiveness. The theoretical and methodological basis of the study includes modern concepts of process management and human resource management presented in the works of domestic and international scholars. The research applies methods of analysis and synthesis to generalize approaches to HR process organization, as well as induction and deduction to formulate conclusions on improving personnel management systems. Comparative analysis is used to examine functional and process approaches to HR management. The method of scientific abstraction allows identifying patterns of transformation of HR processes under digitalization. A graphical method is used to visualize business process models and the relationships between workforce planning and personnel development subprocesses. The study substantiates a comprehensive approach to restructuring the HR management system based on the process approach. The content and structure of key business processes, namely “Workforce Planning” and “Personnel Development,” are defined. Improved recruitment algorithms using digital verification tools and structured interviews are proposed. A KPI system covering time, quality, cost, and development indicators is developed to ensure transparent monitoring of HR performance. The scientific novelty lies in integrating process-based models, digital HR tools, and KPI systems into a unified HR management framework. The practical significance lies in improving recruitment, reducing costs, increasing productivity, and supporting HR automation. The results also demonstrate the importance of integrating HR processes with the overall strategic management system of the enterprise, ensuring consistency between operational activities and long-term development goals. Furthermore, the proposed approach contributes to enhancing the adaptability of enterprises to external challenges and strengthening their sustainable competitiveness in a dynamic business environment.