FEATURES OF SYSTEMS AND MECHANISMS OF BUSINESS PROCESS MANAGEMENT
Abstract
The article systematizes approaches to business process management and substantiates mechanisms for their implementation under conditions of high environmental turbulence caused by financial crises, pandemics, and the war in Ukraine. The purpose of the article is to advance methodological approaches across various BPM concepts in order to justify the choice of an adequate methodology for improving business processes at enterprises that implement process-based and risk-oriented management. It is shown that the process approach forms the foundation of organizational controllability through the clear identification and modeling of a network of processes, the establishment of performance and efficiency indicators, and the integration of quality tools. The methodological principles for distinguishing technical, techno-economic, and economic efficiency are outlined, which enables a correct interpretation of KPIs as key indicators of organizational results (not only of efficiency) linked to target values and measurable metrics. A classification of information systems is proposed based on how they use business processes. Conceptual foundations of risk-oriented BPM are formulated, within which mechanisms for risk identification, assessment, and response are embedded in process logic and supported by combined data sources (internal execution logs, external market and regulatory signals). The most resilient solutions are shown to be characterized by a high degree of automation, full integration with execution routes, industry specialization, and the use of intelligent methods for forecasting deviations. The roles of business process reengineering, continuous improvement, the greenfield approach, and benchmarking are demonstrated within a unified optimization toolkit. It is argued that the methodological choice should depend on the maturity of the process landscape, data availability, and the sector’s risk profile. The practical value of the work lies in providing an integrated framework for designing and developing BPM systems in Ukrainian enterprises, capable of enhancing resilience, reducing non-productive costs, minimizing SLA violations, and ensuring adaptability under crisis conditions.
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