DIGITALIZATION OF THE ACTIVITIES OF THE PENSION FUND OF UKRAINE: OPPORTUNITIES AND RISKS OF USING INFORMATION SYSTEMS AND ELECTRONIC REGISTERS

Abstract

The article presents a comprehensive study of the role of information systems and electronic registers in the activities of the Pension Fund of Ukraine under conditions of the digital transformation of public administration. The relevance of the study is determined by the rapid development of digitalization in public administration in Ukraine and the need to improve the efficiency of public authorities through the implementation of modern information and communication technologies. Particular importance is attached to pension provision processes, where information systems contribute to the prompt processing of data, accessibility of services, and transparency of administrative procedures. The purpose of the article is to comprehensively investigate the role of information systems and electronic registers in ensuring the effective provision of electronic services by the Pension Fund of Ukraine, particularly in the processes of data verification, managerial decision-making, and guaranteeing information security in the context of public administration digitalization. The study analyses the functioning of information systems as a tool for automated verification of the reliability of information used in pension allocation, social benefit administration, and the provision of other public services. The main risks associated with the use of information systems and electronic registers in public administration are identified and examined. The article substantiates the necessity of improving the regulatory and legal framework, implementing modern cybersecurity technologies, developing employees’ digital competencies, and enhancing the digital literacy of users of electronic services. The study establishes that information systems and electronic registers constitute one of the fundamental instruments for the modernization of public administration and the digital transformation of the social sphere. It is proved that ensuring an appropriate level of information security, developing interagency integration, and implementing a comprehensive approach to data governance are determining conditions for the further development of the digital model of public administration and for strengthening citizens’ trust in public institutions.