APPROACHES TO ASSESSING THE EFFECTIVENESS OF THE STRESS MANAGEMENT SYSTEM IN AN ORGANIZATION

Abstract

The article examines approaches to evaluating the effectiveness of a stress management system in an organization under conditions of increasing psycho-emotional workload on employees and growing requirements for human resource management. The relevance of the topic is substantiated in view of the impact of occupational stress on labor productivity, employee engagement, and organizational performance. The essence of stress management as a component of enterprise management is clarified, and the definition of a stress management system is proposed as an integrated set of managerial, organizational, and psychological measures aimed at ensuring employees’ psycho-emotional well-being and improving organizational performance. A process-level structure of the stress management system is proposed, which includes a strategic block, a block of organizational environment, an individual-behavioral block, a managerial block, and a monitoring and analytical block. It is substantiated that such a structure makes it possible to take into account the multidimensional nature of occupational stress and ensure the consistency of managerial influences. The approaches to evaluating the effectiveness of the stress management system are systematized, including economic, psychological, socio-organizational, dynamic, ESG/wellbeing, and integrated approaches. Their essence, advantages, and limitations are determined, and it is proven that none of the approaches alone provides a comprehensive assessment of effectiveness. Particular attention is paid to substantiating the role of the ESG/wellbeing approach as a modern evaluation benchmark and the integrated approach as a basic tool for combining different indicators. The alignment of evaluation approaches with the individual blocks of the stress management system is proposed, which allows increasing the objectivity and practical significance of the assessment results. Key indicators and evaluation methods for each block are identified, as well as the subjects responsible for conducting the assessment within the organization. It is proven that the effectiveness of the stress management system depends on taking into account the specifics of organizational activity, its size, and its adaptability to changes in the external environment. The necessity of a flexible evaluation approach is substantiated, which allows considering the impact of modern stress factors and ensuring sustainable organizational development.