REASONABILITY OF IMPLEMENTING A CROSS-FUNCTIONAL BUSINESS PROCESS MANAGEMENT SYSTEM

Abstract

The article is devoted to the study of the range of modeling methods that cover and consider various aspects of business processes. A limited number of such models allow for quantitative analysis, and only a few of them allow for the improvement of an already structured process. The article reviews and classifies the main methods of business process modeling in terms of their analysis and optimization capabilities. Therefore, companies should analyze their activities not from the perspective of individual functions or products, but with a focus on the key business processes they carry out. Modern software products offer many different modeling methods, each with its own advantages and limitations. Taking the note that the topic is quite flexible depending on the situational and operational position, theoretical works are mostly adaptive and one-time coverage. Among the recent most interesting works on this topic we have to mention such researches as Xiaochen Yue 1, Jennifer Tann 2, Sauer, Stefan, and Manuel Nicklich 3, Sara Sirota4etc. The authors believe that in the future, the topic of cross-functional management will continue to be relevant and important for organizations in all industries, because with the proliferation of digital technologies and the growing importance of management information systems, there will be a need for cross-functional strategies to effectively use these technologies and integrate them into various business processes. Аlso, special attention will be paid to the development of cooperation, leadership and conflict management skills, because the development of cross-functional management will also depend on building a favorable corporate culture and effective communication between different functional units. Thus, in the future, cross-functional management will be crucial to support the successful operation of organizations in an increasingly competitive environment. A similar vision is presented for analytical approaches and business process optimization, which have been found, defined and analyzed in the relevant literature. Modeling business processes is key to understanding and describing their functioning. The effectiveness of this process depends on the quality of the modeling methods and techniques used. Accordingly, the quality of the model determines the level of understanding of the business process itself. The main contribution of the article is that it identifies what types of business process models are suitable for analysis and optimization, emphasizes the lack of such approaches, and focuses on cross-functional activities within the company. Cross-functional processes can be a very broad concept and have many modifications, depending on the scope of application and especially on the purpose of use. In essence, such processes should be absolutely synergistic, including interaction between employees of separate structural units of the company, personnel of different companies capable of performing common tasks, as well as cooperation between the company and contractors within a single End-to-end process. The organization of an effective cross-functional process is resource-intensive and requires careful planning, although the work can be carried out in parallel with existing processes. Before you start creating a cross-functional process, it is important to clearly define the scope and purpose of the project. You need to understand what problem needs to be solved, how many problematic issues exist, what goal is being pursued, or what specific result you want to achieve. The article offers a state-of-the-art review of business process modeling, analysis, and optimization, emphasizing that the latter two aspects have not received sufficient coverage and support in previous research.