SYSTEMATIZATION OF BUSINESS REPUTATIONAL RISKS
Abstract
The article examines the theoretical foundations for the systematization of business reputational risks, given their growing importance for ensuring the sustainable development of companies. The study's relevance stems from the increasing dependence of business performance on stakeholders' perceptions, as well as the expansion of digital and informational environments that intensify reputational vulnerabilities. The purpose of the study is to develop a conceptual approach to the systematization of business reputational risks based on integrated risk management principles. The methodological basis of the research includes general scientific methods such as analysis and synthesis, comparison, structural and logical analysis, and generalization, which enabled the identification of key characteristics and patterns of reputational risk manifestation. The study also relies on a systematic approach to structuring risks within a company's overall risk management framework. As a result, a structured classification of business reputational risks by key categories of their manifestation is proposed, enabling a more comprehensive identification of sources of negative stakeholder perception. The dual nature of reputational risk is substantiated through the distinction between primary and secondary risks. Primary risks arise independently of the company's actual performance and are associated with subjective or distorted information. In contrast, secondary risks arise from deviations in operational, financial, or strategic activities and reflect the materialization of other risks. The practical value of the study lies in the applicability of the proposed systematization for improving corporate risk management systems. The results can be used to enhance the identification, assessment, and monitoring of reputational risks, as well as to develop differentiated management approaches that combine preventive measures for secondary risks and reactive communication strategies for primary risks. Further research should focus on developing a business-reputation risk management system based on an interdisciplinary approach.
References
Група ДТЕК. Інтегрований звіт 2018 : корпоративне управління. 2019. URL: https://dtek.com/content/files/sistema-upravlinnya-rizikami.pdf (дата звернення: 15.04.2026).
Національний банк України. Положення про вимоги до системи корпоративного управління та системи внутрішнього контролю фінансової компанії. 2025. URL: https://zakon.rada.gov.ua/laws/show/v0185500-24#Text (дата звернення: 15.04.2026).
Національний банк України. Про затвердження Положення про організацію системи управління ризиками в банках України та банківських групах. 2018. URL: https://zakon.rada.gov.ua/go/v0064500-18 (дата звернення: 15.04.2026).
Пискун Д. В. Управління репутаційними та інформаційними ризиками публічних осіб: сучасні стратегії комунікативної поведінки в цифрову епоху. Публічне адміністрування та національна безпека. 2025. № 1(12(65)). С. 56–63. DOI: https://doi.org/10.25313/2617-572X-2025-12-11693 (дата звернення: 15.04.2026).
ПриватБанк. Річний звіт. 2025. URL: https://static.privatbank.ua/files/ConsolidatedFinZvit2024.pdf (дата звернення: 15.04.2026).
Укрексімбанк. Звіт керівництва (звіт про управління). 2025. URL: https://www.eximb.com/assets/files/download/a1-1-2-stand-alone-fs-exim-2024-encrypt.pdf (дата звернення: 15.04.2026).
Цензор.Бізнес. Українська компанія «Мономах» заробляла на торгівлі з Росією під час війни? 2025. URL: https://censor.net/biz/resonance/3561440/ukrayinska-kompaniya-monomah-zaroblyala-na-torgivli-z-rosiyeyu-pid-chas-viyiny (дата звернення: 15.04.2026).
Basel Committee on Banking Supervision. Enhancements to the Basel II framework. 2009. URL: https://www.bis.org/publ/bcbs157.pdf (дата звернення: 15.04.2026).
Basel Committee on Banking Supervision. Revisions to the principles for the sound management of operational risk. 2021. URL: https://www.bis.org/bcbs/publ/d515.pdf (дата звернення: 15.04.2026).
Basel Committee on Banking Supervision. The Basel Framework. 2026. URL: https://www.bis.org/basel_framework/index.htm?m=97 (дата звернення: 15.04.2026).
Brammer S. J., Pavelin S. Corporate reputation and social performance: The importance of fit. Journal of Management Studies. 2006. Vol. 43. No. 3. P. 435–455. DOI: https://doi.org/10.1111/j.1467-6486.2006.00597.x (дата звернення: 17.04.2026).
Business and Human Rights Centre. Nestlé, ADM Child Labor Lawsuit Revived by Appeals Court. 2021. URL: https://www.business-humanrights.org/en/latest-news/nestle-adm-child-labor-lawsuit-revived-by-appeals-court-1/ (дата звернення: 17.04.2026).
Dhanji K. Deloitte to pay money back to Albanese government after using AI in $440,000 report. The Guardian. 2025. URL: https://www.theguardian.com/australia-news/2025/oct/06/deloitte-to-pay-money-back-to-albanese-government-after-using-ai-in-440000-report (дата звернення: 17.04.2026).
Eckert C., Gatzert N. Modeling operational risk incorporating reputation risk: An integrated analysis for financial firms. Insurance: Mathematics and Economics. 2017. Vol. 72. P. 122–137. DOI: https://doi.org/10.2139/ssrn.2557270 (дата звернення: 17.04.2026).
European Banking Authority. Final Report on Guidelines on common procedures and methodologies for SREP and supervisory stress testing. 2022. URL: https://www.eba.europa.eu/activities/single-rulebook/regulatory-activities/supervisory-review-and-evaluation-process-srep-4 (дата звернення: 17.04.2026).
Fombrun C., Shanley M. What’s in a name? Reputation building and corporate strategy. Academy of Management Journal. 1990. Vol. 33. No. 2. P. 233–258. DOI: https://doi.org/10.5465/256324 (дата звернення: 17.04.2026).
Gaultier-Gaillard S., Louisot J. P., Rayner J. Managing reputational risk – From theory to practice. Reputation Capital: Building and Maintaining Trust in the 21st Century. Berlin, Heidelberg : Springer, 2009. P. 161–178. DOI: https://doi.org/10.1007/978-3-642-01630-1_11 (дата звернення: 17.04.2026).
Hamburg Commercial Bank. The Summary of Reputation Risk Policy. 2023. URL: https://www.hcob-bank.com/media/reputational-risk-policy/ (дата звернення: 17.04.2026).
Helm S. The role of corporate reputation in determining investor satisfaction and loyalty. Corporate Reputation Review. 2007. Vol. 10. No. 1. P. 22–37. DOI: https://doi.org/10.1057/palgrave.crr.1550036 (дата звернення: 17.04.2026).
LaMotte S. Leading baby food manufacturers knowingly sold products with high levels of toxic metals. CNN. 2021. URL: https://www.cnn.com/2021/02/04/health/baby-food-heavy-metal-toxins-wellness (дата звернення: 17.04.2026).
LB.ua. Промінвестбанк. 2024. URL: https://lb.ua/file/company/3591_prominvestbank.html (дата звернення: 18.04.2026).
Nobanee H. et al. Reputational risk and sustainability: A bibliometric analysis of relevant literature. Risks. 2021. Vol. 9. No. 7. Article 134. DOI: https://doi.org/10.3390/risks9070134 (дата звернення: 18.04.2026).
Reuters. Azerbaijan cancels $1 billion contract with Boeing for safety reasons. Reuters. 2019. URL: https://www.reuters.com/article/business/azerbaijan-cancels-1-billion-contract-with-boeing-for-safety-reasons-idUSKCN1T413D/ (дата звернення: 18.04.2026).
Roberts P. W., Dowling G. R. Corporate reputation and sustained superior financial performance. Strategic Management Journal. 2002. Vol. 23. No. 12. P. 1077–1093. DOI: https://doi.org/10.1002/smj.274 (дата звернення: 18.04.2026).
Samad-Khan A. A new approach for managing operational risk: addressing the issues underlying the 2008 global financial crisis. 2010. URL: https://www.soa.org/globalassets/assets/files/research/projects/research-new-approach.pdf (дата звернення: 18.04.2026).
The Committee of Sponsoring Organizations of the Treadway Commission. Leveraging COSO across the three lines of defense. 2015. URL: https://www.coso.org/_files/ugd/3059fc_cc80a9492ca743fd90d517049736c4da.pdf (дата звернення: 18.04.2026).
The Institute of Internal Auditors. The IIA’s Three Lines Model. 2024. URL: https://www.iias.ch/hubfs/02_Standards/05_Dokumente/three-lines-model-updated-english_Sept.24.24 (дата звернення: 18.04.2026).
Zaxid.net. A number of companies have also refused to cooperate with Yuliia Pryvalova. 2021. URL: https://zaxid.net/skandal_yaro_hto_vidmovivsya_vid_spivpratsi_z_privalovoyu_n1528540 (дата звернення: 18.04.2026).
DTEK Group. (2019). Intehrovanyi zvit 2018: Korporatyvne upravlinnia [Integrated report 2018: Corporate governance]. Available at: https://dtek.com/content/files/sistema-upravlinnya-rizikami.pdf (accessed April 15, 2026).
National Bank of Ukraine. (2025). Polozhennia pro vymohy do systemy korporatyvnoho upravlinnia ta systemy vnutrishnoho kontroliu finansovoi kompanii [Regulation on requirements for the corporate governance system and internal control system of a financial company]. Available at: https://zakon.rada.gov.ua/laws/show/v0185500-24#Text (accessed April 15, 2026).
National Bank of Ukraine. (2018). Pro zatverdzhennia Polozhennia pro orhanizatsiiu systemy upravlinnia ryzykamy v bankakh Ukrainy ta bankivskykh hrupakh [On approval of the Regulation on the organization of the risk management system in banks of Ukraine and banking groups]. Available at: https://zakon.rada.gov.ua/go/v0064500-18 (accessed April 15, 2026).
Pyskun, D. V. (2025). Upravlinnia reputatsiinymy ta informatsiinymy ryzykamy publichnykh osib: Suchasni stratehii komunikatyvnoi povedinky v tsyfrovu epokhu [Management of reputational and information risks of public figures: Modern strategies of communicative behavior in the digital age]. Publichne administruvannia ta natsionalna bezpeka – Public Administration and National Security, no. 1(12(65)), pp. 56–63. https://doi.org/10.25313/2617-572X-2025-12-11693 (accessed April 15, 2026).
PrivatBank. (2025). Richnyi zvit [Annual report]. Available at: https://static.privatbank.ua/files/ConsolidatedFinZvit2024.pdf (accessed April 15, 2026).
Ukreximbank. (2025). Zvit kerivnytstva (zvit pro upravlinnia) [Management report]. Available at: https://www.eximb.com/assets/files/download/a1-1-2-stand-alone-fs-exim-2024-encrypt.pdf (accessed April 15, 2026).
Censor.Business. (2025). Ukrainska kompaniia “Monomakh” zarobliala na torhivli z Rosiieiu pid chas viiny? [Did the Ukrainian company “Monomakh” earn money from trade with Russia during the war?]. Available at: https://censor.net/biz/resonance/3561440/ukrayinska-kompaniya-monomah-zaroblyala-na-torgivli-z-rosiyeyu-pid-chas-viyiny (accessed April 15, 2026).
Basel Committee on Banking Supervision. (2009). Enhancements to the Basel II framework. Available at: https://www.bis.org/publ/bcbs157.pdf (accessed April 15, 2026).
Basel Committee on Banking Supervision. (2021). Revisions to the principles for the sound management of operational risk. Available at: https://www.bis.org/bcbs/publ/d515.pdf (accessed April 15, 2026).
Basel Committee on Banking Supervision. (2026). The Basel Framework. Available at: https://www.bis.org/basel_framework/index.htm?m=97 (accessed April 15, 2026).
Brammer, S. J., & Pavelin, S. (2006). Corporate reputation and social performance: The importance of fit. Journal of Management Studies, 43(3), 435–455. https://doi.org/10.1111/j.1467-6486.2006.00597.x (accessed April 17, 2026).
Business and Human Rights Centre. (2021). Nestlé, ADM child labor lawsuit revived by appeals court. Available at: https://www.business-humanrights.org/en/latest-news/nestle-adm-child-labor-lawsuit-revived-by-appeals-court-1/ (accessed April 17, 2026).
Dhanji, K. (2025). Deloitte to pay money back to Albanese government after using AI in $440,000 report. The Guardian. Available at: https://www.theguardian.com/australia-news/2025/oct/06/deloitte-to-pay-money-back-to-albanese-government-after-using-ai-in-440000-report (accessed April 17, 2026).
Eckert, C., & Gatzert, N. (2017). Modeling operational risk incorporating reputation risk: An integrated analysis for financial firms. Insurance: Mathematics and Economics, 72, 122–137. https://doi.org/10.2139/ssrn.2557270 (accessed April 17, 2026).
European Banking Authority. (2022). Final Report on Guidelines on common procedures and methodologies for SREP and supervisory stress testing. Available at: https://www.eba.europa.eu/activities/single-rulebook/regulatory-activities/supervisory-review-and-evaluation-process-srep-4 (accessed April 17, 2026).
Fombrun, C., & Shanley, M. (1990). What’s in a name? Reputation building and corporate strategy. Academy of Management Journal, 33(2), 233–258. https://doi.org/10.5465/256324 (accessed April 17, 2026).
Gaultier-Gaillard, S., Louisot, J. P., & Rayner, J. (2009). Managing reputational risk: From theory to practice. In Reputation capital: Building and maintaining trust in the 21st century (pp. 161–178). Berlin, Heidelberg: Springer. https://doi.org/10.1007/978-3-642-01630-1_11 (accessed April 17, 2026).
Hamburg Commercial Bank. (2023). The Summary of Reputation Risk Policy. Available at: https://www.hcob-bank.com/media/reputational-risk-policy/ (accessed April 17, 2026).
Helm, S. (2007). The role of corporate reputation in determining investor satisfaction and loyalty. Corporate Reputation Review, 10(1), 22–37. https://doi.org/10.1057/palgrave.crr.1550036 (accessed April 17, 2026).
LaMotte, S. (2021). Leading baby food manufacturers knowingly sold products with high levels of toxic metals. CNN. Available at: https://www.cnn.com/2021/02/04/health/baby-food-heavy-metal-toxins-wellness (accessed April 17, 2026).
LB.ua. (2024). Prominvestbank [Prominvestbank]. Available at: https://lb.ua/file/company/3591_prominvestbank.html (accessed April 18, 2026).
Nobanee, H., et al. (2021). Reputational risk and sustainability: A bibliometric analysis of relevant literature. Risks, 9(7), 134. https://doi.org/10.3390/risks9070134 (accessed April 18, 2026).
Reuters. (2019). Azerbaijan cancels $1 billion contract with Boeing for safety reasons. Reuters. Available at: https://www.reuters.com/article/business/azerbaijan-cancels-1-billion-contract-with-boeing-for-safety-reasons-idUSKCN1T413D/ (accessed April 18, 2026).
Roberts, P. W., & Dowling, G. R. (2002). Corporate reputation and sustained superior financial performance. Strategic Management Journal, 23(12), 1077–1093. https://doi.org/10.1002/smj.274 (accessed April 18, 2026).
Samad-Khan, A. (2010). A new approach for managing operational risk: Addressing the issues underlying the 2008 global financial crisis. Available at: https://www.soa.org/globalassets/assets/files/research/projects/research-new-approach.pdf (accessed April 18, 2026).
The Committee of Sponsoring Organizations of the Treadway Commission. (2015). Leveraging COSO across the three lines of defense. Available at: https://www.coso.org/_files/ugd/3059fc_cc80a9492ca743fd90d517049736c4da.pdf (accessed April 18, 2026).
The Institute of Internal Auditors. (2024). The IIA’s Three Lines Model. Available at: https://www.iias.ch/hubfs/02_Standards/05_Dokumente/three-lines-model-updated-english_Sept.24.24 (accessed April 18, 2026).
Zaxid.net. (2021). A number of companies have also refused to cooperate with Yuliia Pryvalova. Available at: https://zaxid.net/skandal_yaro_hto_vidmovivsya_vid_spivpratsi_z_privalovoyu_n1528540 (accessed April 18, 2026).
Copyright (c) 2026 Олена Наумова, Дмитро Коваль

This work is licensed under a Creative Commons Attribution 4.0 International License.

