DIVERSITY, EQUITY AND INCLUSION KEY PERFORMANCE INDICATORS OF INTERNATIONAL TOURISM CORPORATION
Keywords:
diversity, equity, inclusion, key performance indicators, international tourism corporation
Abstract
The article examines the principles and key performance indicators of diversity, equity, and inclusion within international tourism corporations. Based on European employee surveys, the study identifies criteria for industry leadership in diversity. Analysis of global leaders (Hilton, Marriott, TUI, Accor) demonstrates that diversity, equity, and inclusion principles are integrated into corporate identities through measurable metrics, including gender parity, ethnic representation, LGBTQ+ support, and age diversity. A significant gap is identified between international best practices and the Ukrainian tourism sector. Strategic recommendations are proposed for Ukraine's post-war recovery, focusing on adapting global key performance indicators of diversity, equity, and inclusion to develop inclusive human resources policies that support the professional reintegration of veterans and people with disabilities.
References
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2. Dolynska, O., Skabara, R. and Shevchenko, O. (2025) Inclusive practices in tourism: International experience and implementation opportunities in Ukraine for tourists with reduced mobility. Social Development: Economic and Legal Issues, vol. 11.
3. Rostovtsev, S. and Yariko, M. (2022) Zaprovadzhennia pryntsypiv riznomanitnosti ta inkliuzii v turystychnomu biznesi Ukrainy [Implementation of diversity and inclusion principles in Ukraine travel business]. Industriia turyzmu i hostynnosti v Tsentralnii ta Skhidnii Yevropi - Tourism and Hospitality Industry in Central and Eastern Europe, vol. 4, pp. 37-42. (in Ukrainian)
4. Kozoriz, O. and Tkachenko, T. (2024) Statistical assessment of inclusion in the sphere of tourism: experience of EU Countries. Development of management and entrepreneurship methods on transport, vol. 4 (85), pp. 166-176.
5. Liu, S., Hao, F. and Qiu, X. (2025) Diversity, Equity, and Inclusion (DEI) Research in Tourism and Hospitality: Insights from Bibliometric Analysis. International Journal of Contemporary Hospitality Management, vol. 37 (7), pp. 2532-2555.
6. Koç, D.E., Solanas, J., Dağıstan S.Y. and Arici, H.E. (2025) Diversity, equity, and inclusion in the hospitality and tourism workplace: A quantitative systematic literature review. International Journal of Hospitality Management, vol. 128.
7. Statista (2026) Diversity Leaders. Methodology. Available at: https://cdn.statista-rankings.com/employers/rankings/diversity-eu-2026/methodology-financial-times-leading-companies-for-diversity-europe-2026.pdf (accessed March 12, 2026)
8. Financial Times (2026) FT-Statista 2026 Diversity Leaders ranking and methodology. Available at: https://www.ft.com/content/76207eca-eb9c-4f28-8416-0e7d60af7e7b (accessed March 12, 2026)
9. Hilton. Inclusion. Talent. Available at: https://jobs.hilton.com/us/en/inclusion-talent (accessed March 12, 2026)
10. TIU. Diversity, Equity and Inclusion. Available at: https://www.tuigroup.com/en/about-us/dei (Accessed March 12, 2026)
11. Marriott International (2022) SERVE 360 REPORT: Environmental, Social, and Governance Progress. Available at: https://serve360.marriott.com/wp-content/uploads/2022/10/Marriott-2022-Serve-360-ESG-Report-accessible_F.pdf (accessed March 12, 2026)
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1. За час війни в Україні стало на 600 тисяч людей з інвалідністю більше – Мінсоцполітики. Подробиці. 2025. URL: https://podrobnosti.ua/2502699-za-chas-vjni-v-ukran-stalo-na-600-tisjach-nvaldv-blshe-mnsotspoltiki.html (дата звернення: 12.03.2026)
2. Dolynska, O., Skabara, R., Shevchenko, O. Inclusive practices in tourism: International experience and implementation opportunities in Ukraine for tourists with reduced mobility. Social Development: Economic and Legal Issues. 2025. Vol. 11. https://doi.org/10.70651/3083-6018/2025.11.06
3. Ростовцев, С.С., Яріко, М.О. Запровадження принципів різноманітності та інклюзії в туристичному бізнесі України. Індустрія туризму і гостинності в Центральній та Східній Європі. 2022. № 4. С. 37-42. https://doi.org/10.36477/tourismhospcee-4-5
4. Kozoriz, O., Tkachenko, T. Statistical assessment of inclusion in the sphere of tourism: experience of EU Countries. Development of management and entrepreneurship methods on transport. 2024. Vol. 4 (85). Р. 166-176. https://doi.org/10.31375/2226-1915-2023-4-166-176
5. Liu, S., Hao, F., Qiu, X. Diversity, Equity, and Inclusion (DEI) Research in Tourism and Hospitality: Insights from Bibliometric Analysis. International Journal of Contemporary Hospitality Management. 2025. Vol. 37 (7). Р. 2532–2555. https://doi.org/10.1108/IJCHM-11-2024-1638
6. Koç, D.E., Solanas, J., Dağıstan S.Y., Arici, H.E. Diversity, equity, and inclusion in the hospitality and tourism workplace: A quantitative systematic literature review. International Journal of Hospitality Management. 2025. Vol. 128 https://doi.org/10.1016/j.ijhm.2025.104171
7. Diversity Leaders. Methodology. Statista. 2026. URL: https://cdn.statista-rankings.com/employers/rankings/diversity-eu-2026/methodology-financial-times-leading-companies-for-diversity-europe-2026.pdf (дата звернення: 12.03.2026)
8. FT-Statista 2026 Diversity Leaders ranking and methodology. Financial Times. 2026. URL: https://www.ft.com/content/76207eca-eb9c-4f28-8416-0e7d60af7e7b (дата звернення: 12.03.2026)
9. Inclusion Talent. Hilton. URL: https://jobs.hilton.com/us/en/inclusion-talent (дата звернення: 12.03.2026)
10. Diversity, Equity and Inclusion. TIU. URL: https://www.tuigroup.com/en/about-us/dei (дата звернення: 12.03.2026)
11. SERVE 360 REPORT: Environmental, Social, and Governance Progress. Marriott International. 2022. URL: https://serve360.marriott.com/wp-content/uploads/2022/10/Marriott-2022-Serve-360-ESG-Report-accessible_F.pdf (дата звернення: 12.03.2026)
12. Our Culture of Inclusion. Accor Group. URL: https://group.accor.com/en/group/people-at-our-heart/our-culture-of-inclusion (дата звернення: 12.03.2026)
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Published
2026-04-14
How to Cite
Dupliak, T. (2026). DIVERSITY, EQUITY AND INCLUSION KEY PERFORMANCE INDICATORS OF INTERNATIONAL TOURISM CORPORATION. Economy and Society, (84). https://doi.org/10.32782/2524-0072/2026-84-112
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ARTICLES
Copyright (c) 2026 Тетяна Дупляк
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