IMPACT OF INTEGRATING JIRA, SLACK, AND OTHER TOOLS ON THE EFFECTIVENESS OF TEAM INTERACTION MANAGEMENT IN SCRUM PROJECTS

Abstract

The article analyzes the impact of integrating Jira, Slack and complementary digital tools on the efficiency of managing team interaction in Scrum projects. The relevance is determined by the growing complexity of IT products, the geographic distribution of teams and the demand for transparency, rapid coordination and predictable outcomes in dynamic development environments. The purpose is to identify how integrated ecosystems enhance managerial decisions, reduce communication gaps and increase team productivity. The methodology combines comparative analysis of performance indicators before and after integration with a case study of a distributed Scrum team. Managerial metrics included response time to critical incidents, preparation and duration of stand-ups, frequency of unplanned meetings, the level of information losses and the Product Owner’s daily monitoring effort. The results show significant improvements: response time to defects decreased to about fifteen minutes, coordination meetings were reduced by 30-40 percent, information losses dropped by more than 80 percent, and monitoring was cut to around ten minutes per day. Qualitative findings demonstrate that threaded Slack discussions linked to Jira tasks enabled asynchronous collaboration across time zones, streamlined communication flows, reduced context switching and allowed earlier identification of blockers. Automated notifications and task updates increased collective awareness and improved the quality of managerial decisions. Overall, the integrated setup functioned as a socio-technical workflow in which Jira provided structure and traceability while Slack ensured immediacy and continuity. This synergy enhanced feedback loops, predictability of sprint outcomes, discipline in task execution and reduced managerial risks. The practical value lies in recommendations for configuring notifications, structuring channels, linking tasks and integrating CI/CD tools. These measures can help organizations accelerate incident resolution, stabilize workflow cadence, optimize resources and strengthen transparency. Although the focus is on IT teams, the approach can also be applied to other project environments that require disciplined task management and rapid decision-making.