IMPROVING THE ASSESSMENT OF ENTERPRISE PROCESS INTEGRATION PERFORMANCE IN SUPPLY CHAINS
Abstract
This article explores contemporary approaches to assessing enterprise process integration within supply chains. In today's globalized and digital economy, enhancing operational efficiency is crucial for competitive advantage. Process integration enables synergy, cost reduction, improved service, and adaptability. Effective integration facilitates information and resource exchange among supply chain participants. However, the complexity of logistical systems requires advanced evaluation methods. Research emphasizes the importance of evaluating enterprise integration and process effectiveness for informed management decisions. Methodological challenges persist due to the need to balance quantitative and qualitative factors across diverse business models. Despite the adoption of integrated supply chain management, assessing process integration remains a key area for development. This study examines modern approaches to evaluating process integration, focusing on the SCOR model (versions 11, 12, and SCOR DS), APQC, GSCF, and digital technologies. It introduces a methodology using generalized metrics and digital indicators to assess enterprise integration. The SCOR model is a key reference for supply chain management, providing a standardized approach to describe processes and define KPIs. SCOR 12 incorporates the "Enable" element for managing information, personnel, technology, and infrastructure, crucial for digital and organizational integration. SCOR DS extends this model for digital transformation, supporting technologies like IoT, blockchain, AI, and digital twins, and emphasizes multi-level integration. Other important models include the APQC Process Classification Framework and the GSCF model, which contribute to standardizing and improving business processes. This research proposes the Integrated Supply Chain Score (ISCS) methodology, combining SCOR's strengths with digital logistics management. ISCS uses five criteria: process standardization, digital interaction, information transparency, KPI consistency, and adaptability. The evolution of the SCOR model and its integration with digital technologies provide a strong foundation for measuring integration. The ISCS model offers a comprehensive assessment of enterprise integration. Combining SCOR with other models and IT solutions enhances the accuracy and adaptability of integration assessment.
References
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