IMPROVING THE QUALITY OF THE MANAGEMENT SYSTEM IN WELLNESS TOURISM RESTAURANTS

Abstract

Tips on how to improve your restaurant’s service and overall customer experience can be grouped into ten sections. Train your staff. Training your staff can go a long way in improving your restaurant’s customer service. It’s a great way to bring everyone together and improve their skills. Here are a few areas to consider when training your staff: Get customer feedback. Customer feedback is an incredible reservoir of knowledge about your restaurant. Your diners are likely brimming with ideas for how to improve your establishment. Not only will getting and using this feedback improve your restaurant, it will also help your customers feel more valued. When collecting customer feedback, you should give them the opportunity to speak privately with your restaurant. Handle customer complaints. You should develop a standard operating procedure for handling customer complaints and train your staff on how to use it. Use technology effectively. If you’re not making the extra effort to use technology in your restaurant, you risk falling behind your competitors. Add personality. The best service is about making your customers feel valued, and nothing makes us feel valued more than personalization. It starts with the greeting. Your staff should use reservation data and their personal knowledge of returning customers to address diners by name wherever possible. Optimize your kitchen. A great kitchen is crucial to running a successful restaurant. Planning, workflows, and well-trained staff help improve the quality of service in your restaurant. Provide accurate wait times and stick to them. Long wait times can seriously negatively impact your restaurant’s customer experience. Improve your decor. When striving to achieve the best service in your restaurant, go beyond the obvious elements of improving customer service and food. Prioritize cleanliness. It goes without saying that customers expect cleanliness and hygiene from a restaurant. It’s no exaggeration to say how much it can hurt your restaurant’s reputation if you don’t live up to these expectations. Borrow from your peers. When you go out to eat and come up with an idea that you think could be implemented in your restaurant, write it down and implement it. Don’t belittle your peers. If you find yourself in a critically acclaimed restaurant run by a world-renowned chef, think about every detail and how you can apply it to your restaurant. You may notice a special demeanor from the wait staff that gives the restaurant a premium feel.