DIGITAL TRANSFORMATION IN LOGISTICS
Abstract
The article examines the use of modern telematics technologies to optimize fleet management and increase the efficiency of logistics processes at FedEx. Telematics, as an integration of telecommunications and information technologies, has a significant impact on management decisions in the transport industry, providing an opportunity for detailed monitoring and analysis of vehicle data. FedEx is actively implementing telematics systems that include GPS, sensors, modems and specialized software to achieve several key goals. First, telematics technologies are used to optimize delivery routes, which allows the company to reduce fuel costs, reduce travel time and avoid traffic jams. Data on road conditions and traffic in real time helps in planning the most efficient routes, ensuring timely delivery and improving customer service. Secondly, telematics provides constant monitoring of the technical condition of vehicles. This includes collecting data on engine performance, tire pressure, fuel level and other important parameters. Timely detection of technical malfunctions and maintenance needs can avoid serious breakdowns and reduce repair costs. The systems also make it possible to predict maintenance needs, which reduces the risk of unexpected breakdowns and increases the overall reliability of the fleet. Third, telematics plays an important role in reducing fuel costs. By monitoring fuel consumption and analyzing driving style, FedEx can implement measures to improve fuel efficiency. Data on driver behavior helps identify inefficient practices and implement driver training, which helps reduce fuel costs and improve overall fleet efficiency. In addition, telematics allows you to increase the level of safety by monitoring driving habits and the technical condition of vehicles. Analysis of driver behavior helps identify risky driving and implement corrective measures, which helps reduce accidents and improve road safety. Last but not least is improving customer service. Telematics systems allow providing customers with accurate information about the status of their orders and estimated delivery time, which increases transparency and trust in the company's services. Integrating telematics data with FedEx's other management systems enables a comprehensive approach to fleet management, improving overall operational efficiency. Thus, the paper demonstrates how telematics technologies are helping FedEx achieve significant gains in fleet management, cost optimization, and customer service improvement. The results of the study confirm the effectiveness of the implementation of telematics systems in the modern transport business and their impact on the overall productivity and competitiveness of the company.
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