MANAGEMENT OF SOCIAL CONFLICTS: APPROACHES TO RESOLUTION AND PREVENTION

Abstract

The article addresses current issues in managing social conflicts and stress within organizations. It analyzes and systematizes the causes of conflicts and stressful situations, their impact on productivity and the organizational climate. The mechanisms and consequences of conflicts are explored, as well as their role in organizational activities, which can be either constructive or destructive. The article examines how constructive conflicts can stimulate innovation, improve processes, contribute to finding new solutions, and enhance team spirit. However, it also highlights the negative consequences of destructive conflicts, which can lead to a deterioration of the organizational climate, reduced productivity, and increased employee turnover. Key types of stress and their causes are outlined, including high levels of responsibility, role conflicts, excessive workload, role ambiguity, and constant changes in circumstances. Methods for managing social conflicts and stress situations are proposed, including strengthening corporate ethics, reducing employee turnover, preventing stress and emotional breakdowns, and implementing proactive strategies to prevent conflicts. Key approaches to effective management of social conflicts are identified, such as creating conditions for crisis-free transitions between phases of interaction, using conflicts as a tool for organizational development, and ensuring transparency in communications. Barriers to effective management of social conflicts and prevention are discussed, including psychological, moral, and legal barriers, as well as the lack of adequate resources and insufficient staff training. The importance of integrating proactive methods to improve the internal atmosphere of the organization, enhance work efficiency, and stability is emphasized, as these are critical for the successful functioning of any organization. The necessity for regular training and development of conflict management skills is identified to ensure organizational resilience and flexibility in the face of constant changes and challenges.