AUTOMATION OF BUSINESS PROCESS MANAGEMENT OF THE ENTERPRISE AS THE BASIS OF THE FLEXIBILITY OF ITS ACTIVITIES: CHARACTERISTICS OF MANAGEMENT SYSTEMS

Abstract

The article deals with topical issues regarding the automation of enterprise business process management through the prism of the analysis of existing management systems. Prerequisites for the active spread of automation of business processes in business practice have been defined. Motives that guide enterprises when making a decision on automation have been established. The advantages of automating business processes with the help of their graphical representation are systematized: obtaining competitive advantages, attracting new customers, reducing the number of human errors, reducing costs, increasing work efficiency and speeding up the verification and approval process. The areas of enterprise activity that are most popular when making a decision about automation are identified, namely: procurement, finance, human resources management, sales and marketing. The stages of business process automation at the enterprise are analyzed with a detailed description of each of them. Business processes were graded according to the criterion of the importance of their automation for the enterprise. Business process management systems are detailed in terms of the following areas: project and task management systems, accounting, customer accounting, services for working time and personnel management, ESP systems, CMS systems, systems for building the organizational structure. Trends in the field of automation of business processes have been studied. The list of programs that are most often chosen during automation has been defined, divided into groups: automation of financial management and reporting, personnel management, marketing, sales, work processes, data and comprehensive solutions. Cost analysis of automation programs HubSpot, ActiveCampaign, and Expensify, with a description of the features they provide within the different plans.